Terms of service

Overview

This website is operated by The Wholesellers, Throughout the site, the terms "we," "us," and "our" refer to The Wholesellers.

We offer this website, including all information, tools, products, and services available through this site, to you subject to your acceptance of these Terms of Service ("Terms"), together with any additional terms, conditions, policies, and notices referenced in these Terms or made available on our website.

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

Section 1 – Online Store Terms

By using our website, you represent that:

You are at least the age of majority in your state or jurisdiction of residence, or you have the consent of a parent or legal guardian where required by applicable law.
You will provide accurate and complete information when placing an order or creating an account.
You will use our website and services only for lawful purposes.
You will not use our products, website, or services for any illegal, unauthorized, fraudulent, or prohibited purpose.
You will comply with all applicable federal, state, and local laws and regulations.

A violation of these Terms may result in suspension or termination of your access to our website or services.

Section 2 – General Conditions

We reserve the right to refuse or cancel service or orders when reasonably necessary for legitimate business, security, fraud-prevention, legal, or operational reasons.

You understand that certain information or content, excluding sensitive payment information, may be transferred across various networks and may be subject to technical processing required for website operation.

Payment Security

Payment information is processed through authorized third-party payment providers and payment services supported by our ecommerce platform.

We do not store complete credit card numbers or CVV information on our own servers.

Payment providers use appropriate security measures and industry-standard protections for payment processing.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, products, services, or website functionality without our prior written permission.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that information provided on our website is accurate and current.

However, we do not guarantee that all information on the website will always be complete, accurate, reliable, or current.

Website content is provided for general informational purposes and may be updated or changed without notice.

Product specifications, descriptions, images, availability, pricing, and other information may occasionally contain errors or omissions. We reserve the right to correct errors and update information when necessary.

Section 4 – Modifications to Services and Prices

Product prices, availability, descriptions, and specifications may change without prior notice.

We reserve the right to modify, suspend, or discontinue any portion of our website, products, or services at any time.

We are not liable to you or any third party for modifications, price changes, suspension, or discontinuation of our website or services, except where otherwise required by applicable law.

Section 5 – Products and Services

Certain products may be available exclusively through our website and may have limited availability.

All products are subject to availability.

We make reasonable efforts to display product photographs and descriptions accurately. However, colors and visual appearance may vary depending on your monitor, mobile device, browser, or display settings.

Product specifications, dimensions, features, accessories, and availability may vary by product.

We reserve the right to limit quantities or refuse sales to any person, household, geographic region, or jurisdiction where permitted by law.

Our products are intended to be used according to the manufacturer's instructions, applicable safety information, and product documentation.

Customers are responsible for using products safely and appropriately.

Section 6 – Orders, Billing, and Account Information

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing errors, inventory issues, payment problems, or other operational or legal considerations.

We may limit quantities purchased per person, household, account, or order.

If we modify or cancel an order, we will make reasonable efforts to notify you using the contact information provided with the order.

You agree to provide current, complete, and accurate billing, shipping, payment, and account information.

You are responsible for promptly updating your information when necessary so that we can complete your order and contact you regarding your purchase.

Section 7 – Order Acceptance and Availability

Submitting an order does not necessarily mean that the order has been accepted.

We may review an order before accepting and processing it.

If an order cannot be fulfilled due to inventory availability, pricing errors, payment issues, suspected fraud, shipping restrictions, or other legitimate reasons, we may cancel or modify the order.

If payment has already been processed for a cancelled order, we will issue an appropriate refund to the original payment method, subject to applicable law.

Section 8 – Shipping and Delivery

Shipping and delivery information is provided in our Shipping Policy.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, customs or regulatory requirements, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

Please review our Shipping Policy for additional information regarding processing, delivery, tracking, and shipping procedures.

Section 9 – Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review the Return & Refund Policy before submitting a return request.

Customers must follow the return authorization process and should not send products to an unauthorized address.

Our Return & Refund Policy explains applicable return periods, eligibility requirements, return shipping responsibilities, refund processing, and procedures for damaged, defective, or incorrect products.

Section 10 – Prohibited Uses

You may not use our website or its content:

For any unlawful, fraudulent, or unauthorized purpose.
To violate any applicable federal, state, or local law or regulation.
To infringe upon or violate our intellectual property rights or the rights of others.
To upload, transmit, or distribute viruses, malware, or other malicious code.
To interfere with the security or operation of our website.
To collect or track personal information belonging to others without authorization.
To engage in spam, phishing, pharming, scraping, or other abusive activities.
To impersonate another person, business, or organization.
To attempt to gain unauthorized access to our website, systems, accounts, or networks.
To use automated systems or methods to access or copy website content without our permission.

We reserve the right to restrict or terminate access to users who violate these requirements.

Section 11 – Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions, designs, icons, software, and other materials, is owned by or licensed to The Wholesellers or its applicable content providers unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit website content without prior written permission.

Nothing in these Terms grants you ownership or rights to our trademarks, logos, copyrighted materials, or other intellectual property.

Section 12 – Third-Party Services

We may use third-party services, applications, payment processors, shipping providers, analytics providers, and other technology services to operate our business.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability, or performance of third-party services.

Section 13 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, retain, and protect personal information.

Section 14 – Errors and Corrections

From time to time, our website may contain typographical errors, inaccuracies, omissions, pricing errors, product information errors, or availability errors.

We reserve the right to correct errors, update information, change prices, modify product information, or cancel affected orders where appropriate.

We are not obligated to update, amend, or clarify information except as required by applicable law.

Section 15 – Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will be completely secure or error-free.
Website information will always be complete, accurate, or current.
Defects or errors will always be corrected immediately.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

Section 16 – Limitation of Liability

To the fullest extent permitted by applicable law, MERCHX LLC, The Wholesellers, and their respective officers, employees, agents, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, products, or services.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to exclude liability for fraud, willful misconduct, or other liability that cannot legally be excluded.

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless The Wholesellers, and their respective officers, employees, agents, contractors, service providers, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your violation of these Terms.
Your misuse of our website or services.
Your violation of applicable law.
Your violation of the rights of another person or entity.

Section 18 – Governing Law

These Terms of Service are governed by the laws applicable in the State of New Jersey, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled in accordance with applicable federal and state laws and any legally applicable consumer protection rights.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to their place of residence.

Section 19 – Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting an updated version on our website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Section 20 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

Section 21 – Contact Information

Questions about these Terms of Service should be sent to us using the contact information below.

DBA / Store Name: The Wholesellers
Customer Support Email: support@thewholesellers.shop
Phone: +17189093714
Live Chat: Available 24/7 through our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)