Shipping policy

At The Wholesellers, we process and ship orders within the United States. Shipping rates and available shipping options are clearly displayed at checkout before you complete your purchase.

Shipping and Delivery Times

Shipping Step	Duration	Operating Days
Order Cut-Off Time	5:00 PM Eastern Time (ET)	Monday – Friday
Order Handling / Processing Time	1 - 2 Business Days	Monday – Friday
Standard Shipping Transit Time	2 - 7 working days	Monday – Friday
Estimated Total Delivery Time	3 - 9 working days	Monday – Friday

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on Monday through Friday will generally begin processing on the same or following business day.

Orders placed after the daily cut-off time may begin processing on the next business day.

Order Processing

Our standard order processing and handling time is 1 - 2 business days.

Processing includes order verification, payment confirmation, product preparation, packaging, and shipment handoff to the carrier.

Processing times may be longer during periods of unusually high order volume, promotional events, or circumstances outside our reasonable control.

Standard Shipping

Standard shipping generally takes 2 - 7 working days in transit after an order has been processed and handed to the shipping carrier.

The estimated total delivery time, including processing and transit, is approximately 3 - 9 working days.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Estimated Delivery Time

Our standard estimated delivery time is:

Processing: 1 - 2 business days
Transit: 2 - 7 working days
Estimated Total Delivery: 3 - 9 working days

The estimated delivery period begins after the order has been successfully processed.

Shipping Coverage

We currently ship orders within the United States.

Shipping rates and available delivery options are calculated based on the order and destination and are displayed at checkout before payment is completed.

Weekends and U.S. Federal Holidays

Orders are generally not processed or shipped on Saturdays, Sundays, or U.S. federal holidays.

Carrier delivery schedules may also vary on weekends and federal holidays.

Business days do not include weekends or applicable U.S. federal holidays.

Tracking Information

Once your order has been shipped, tracking information may be provided by email or through your order information.

Tracking information may take some time to become active after the package has been handed to the carrier.

If tracking information does not appear immediately, please allow reasonable time for the carrier's system to update.

Delivery Delays

While we make reasonable efforts to meet the estimated delivery times, delays may occur because of:

Severe weather
Carrier delays
U.S. federal holidays
Incorrect or incomplete shipping information
High shipping volumes
Transportation disruptions
Address-related delivery issues
Other circumstances outside our reasonable control

Such delays do not necessarily qualify an order for a refund or cancellation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery period, please contact our Customer Support team.

We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.

For packages marked as delivered but not received, we may request additional information and may ask you to check with household members, neighbors, building management, or the carrier before opening an investigation.

Contact Information

If you have questions about shipping, delivery, tracking, or an order, please contact us.

Store Name: The Wholesellers
Email: support@thewholesellers.shop
Phone: +17189093714
Live Chat: Available 24/7 through our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Registered Business Address

The Wholesellers
5 Park Wood Drive Apt. A
South Amboy, NJ 08879
United States

Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, delivery services, or applicable requirements.

Any updates will be posted on this page with a revised effective date.