Privacy policy

Privacy Policy

Effective Date: July 21, 2026

At Thewholesellers (operated by ECOM WHOLESELLERS LLC), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

We collect information necessary to process your orders, improve your shopping experience, and communicate with you effectively.

Personal Identity & Contact Information: Name, billing address, shipping address, email address, and phone number.
Order & Transaction Information: Details about the products you purchase, order history, and preferences.
Financial Data: Payment details (credit card numbers, billing addresses) are collected and processed directly by our PCI-compliant third-party payment gateways (e.g., Stripe, PayPal, Shopify Payments). Thewholesellers does not store or have access to your full payment card details.
Technical & Usage Data: IP address, browser type, device information, operating system, time zone, and pages viewed while browsing our site.

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

Fulfilling Orders: Processing payments, managing shipping and delivery, and providing order updates or confirmations.
Customer Support: Assisting you with product inquiries, return requests, or technical support.
Fraud Prevention & Security: Screening orders for potential risk or fraud to protect our platform and customers.
Website Optimization: Analyzing how customers navigate our store to improve functionality, user experience, and product offerings.
Legal Compliance: Complying with applicable legal obligations, tax laws, and platform policies.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who help us operate our business:

Payment Processors: To securely process transactions.
Shipping & Logistics Partners: To pick, package, and deliver your orders (e.g., USPS, FedEx, UPS).
Analytics & E-Commerce Infrastructure: Services that help us analyze site traffic and host our online store securely.
Legal Requirements: We may disclose information if required by law, court order, or governmental regulations, or to protect our legal rights.

4. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

Essential Cookies: Necessary for basic site functionality, such as keeping items in your shopping cart.
Analytics Cookies: Help us understand how visitors interact with our website.
Preference Cookies: Remember your settings and choices for future visits.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may impact store functionality (e.g., checkout).

5. Data Security & Retention

We maintain physical, technical, and administrative safeguards designed to protect your personal information against unauthorized access, loss, or misuse. All sensitive transaction data is encrypted using Secure Sockets Layer (SSL) technology.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Privacy Rights

Depending on your place of residence (including under state laws such as the CCPA/CPRA), you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we update or correct inaccurate data.
Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out: Request that your data not be shared for cross-context behavioral advertising.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. The updated version will be posted on this page with a revised "Effective Date."