Privacy policy

At The Wholesellers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, create an account, contact our customer support team, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to operate our online store, process orders, provide customer service, and improve your shopping experience.

Personal and Contact Information

Depending on how you interact with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Account information, if you create an account
Information you provide when contacting customer support

Order and Transaction Information

When you place an order, we may collect information such as:

Products purchased
Order number
Order date
Order history
Shipping and delivery information
Billing information
Return or refund information

Payment Information

Payment transactions are processed through third-party payment providers and payment services supported by our ecommerce platform.

We do not store or have access to your complete payment card number, CVV, or other full payment credentials. Payment information is handled directly by the applicable payment processor in accordance with its privacy and security practices.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Time zone
Pages visited
Referring website or source
Approximate website usage and interaction information
Cookies and similar technologies

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

Processing and fulfilling orders
Processing payments through authorized payment providers
Arranging shipping and delivery
Sending order confirmations, shipping updates, and other transactional communications
Responding to customer service inquiries
Processing returns, refunds, exchanges, or other order-related requests
Preventing fraud, unauthorized transactions, and other security issues
Maintaining and improving our website
Understanding website usage and customer interactions
Improving our products, services, and shopping experience
Maintaining business, accounting, tax, and transaction records
Complying with applicable laws and legal requirements
Protecting our customers, business, website, and legal rights

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.

Payment Providers

Payment processors may receive information necessary to authorize and process your payment.

Shipping and Delivery Providers

We may provide necessary order and delivery information to shipping and logistics providers, including USPS, UPS, FedEx, or other carriers used to deliver your order.

Ecommerce and Technology Providers

We may use third-party services that provide ecommerce hosting, website functionality, security, analytics, customer support, communications, or other technical services.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to valid legal requests or governmental authorities
Comply with court orders or legal processes
Prevent fraud or security threats
Protect our rights, property, customers, or business
Investigate suspected unlawful activity

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies.

These technologies may be used to:

Keep products in your shopping cart
Maintain checkout functionality
Remember preferences
Understand website traffic and usage
Improve website performance
Provide security and fraud prevention
Measure the effectiveness of website features and communications

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, shopping cart, checkout, or other services.

5. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Payment information is processed through appropriate third-party payment providers and is subject to their security controls.

While we take reasonable measures to protect personal information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Complete and maintain transaction records
Provide customer support
Resolve disputes
Prevent fraud
Comply with tax, accounting, legal, and regulatory obligations
Enforce our agreements and protect our legal rights

When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or securely disposed of as permitted by applicable law.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about the personal data we maintain about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Right to Opt-Out: Where applicable, request to opt out of certain forms of targeted or cross-context behavioral advertising.
Right to Data Portability: Where applicable, request a copy of certain personal information in a portable format.
Right to Non-Discrimination: Where applicable, exercise your privacy rights without unlawful discrimination.

We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

8. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on the circumstances and applicable law, these rights may include the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

We do not sell personal information for monetary consideration.

If our use of certain information is considered a sale or sharing under applicable California law, California residents may have the right to opt out as provided by law.

California residents may submit privacy requests by contacting us at:

Email: support@thewholesellers.shop

9. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where required by law.

10. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, services, payment providers, shipping providers, or other platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need assistance regarding your personal information, please contact us.

DBA / Store Name: The Wholesellers
Support Email: support@thewholesellers.shop
Phone: +17189093714
Live Chat: Available 24/7 through our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)