Refund policy
Thank you for shopping at The Wholesellers. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, our Return & Refund Policy explains the requirements and process for requesting a return, replacement, or refund.
1. Return Window and Eligibility
You may request a return within 30 calendar days from the date of delivery, subject to the conditions below.
To be eligible for a return:
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The product must be unused and in its original condition.
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The product must not show signs of use, misuse, modification, or damage caused after delivery.
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The product should be returned with its original packaging, manuals, accessories, tags, and other items supplied with the order, where applicable.
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Products must be securely packaged to help prevent damage during return shipping.
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Proof of purchase or the original order number may be required.
Certain products or orders may be subject to additional return requirements where applicable.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
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Products that have been used, operated, installed, modified, or altered after delivery, except where required by applicable law.
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Products damaged due to misuse, improper operation, accident, neglect, or unauthorized modification.
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Items returned without required accessories, parts, manuals, or original packaging where those items are necessary for the return.
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Products that cannot reasonably be resold because of damage or use caused by the customer.
If an item is non-returnable under applicable law or the specific product terms, we will notify you before processing the return where reasonably possible.
3. How to Initiate a Return
Please do not send a product back without contacting us first.
To request a return:
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Contact our Customer Support team at support@thewholesellers.shop.
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Provide your order number and the reason for the return.
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Provide photographs or other information if requested by our support team.
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Our team will review your request and, if approved, provide return instructions and the appropriate return shipping address.
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Send the product only to the return address provided by our Customer Support team.
Returns sent to an address other than the authorized return address may not be accepted.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer-Initiated Returns
If you are returning an item because you changed your mind, ordered the wrong product, no longer need the product, or for another reason not caused by an error on our part, you may be responsible for the return shipping cost.
Original shipping charges may be non-refundable where permitted by applicable law.
We recommend using a trackable shipping service and retaining your return tracking information until the return has been completed.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us before returning it.
If the issue is verified as our error or a qualifying product defect, The Wholesellers may provide a replacement, refund, or other appropriate resolution and may cover applicable return shipping costs.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.
Please email:
Include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs showing any visible damage
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Photographs of the original packaging, if applicable
Our team will review the information and provide further instructions.
Do not dispose of or return a damaged or defective product unless instructed by our Customer Support team.
After reviewing the issue, we may provide a replacement, repair, refund, or another appropriate resolution depending on the circumstances and applicable law.
6. Return Inspection
Once your authorized return is received, our team will inspect the product to determine whether it meets the requirements of this policy.
A return may be rejected or a refund may be reduced where permitted by law if the product has been used, damaged, modified, or returned without required components or accessories.
We will notify you by email after the inspection regarding the status of your return.
7. Refund Processing
If your return is approved, your refund will be initiated to the original payment method used for the purchase.
Please allow 5 to 10 business days for the refund to appear in your account after it has been issued. The exact time may depend on your bank, credit card company, or payment provider.
If you have not received an approved refund after the applicable processing period, please first contact your payment provider or financial institution. If the issue continues, contact us at:
8. Exchanges and Replacements
Where applicable, we may offer a replacement for products that arrive damaged, defective, or incorrect.
Replacement availability depends on product availability and the circumstances of the claim.
If a replacement is unavailable, we may provide a refund or another appropriate resolution.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled through the return process described in this policy.
10. Refunds for Shipping Charges
Original shipping charges are generally non-refundable for customer-initiated returns, except where otherwise required by applicable law or where the return is due to an error on our part.
If an item is confirmed to have been shipped incorrectly, damaged, or defective, we may cover applicable shipping costs as described above.
11. Contact and Business Information
If you have questions about a return, refund, replacement, or exchange, please contact our Customer Support team.
Store Name: The Wholesellers
Support Email: support@thewholesellers.shop
Phone: +17189093714
Live Chat: Available 24/7 through our website
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Registered Business Address
The Wholesellers
5 Park Wood Drive
Apt. A
South Amboy, NJ 08879
United States
Important: Please do not send returns to the registered business address unless our Customer Support team specifically instructs you to do so. Returns must be sent only to the return address provided during the return authorization process.
12. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
We encourage customers to review this policy before submitting a return request.