Refund policy

Return and Refund Policy

Thank you for shopping at Thewholesellers. We want you to be completely satisfied with your handbag purchase. If you are not entirely happy with your order, we are here to help.

Our comprehensive return and refund policy is outlined below.

1. Return Window and Eligibility

You have 30 calendar days from the date of delivery to return an item.

To be eligible for a return, your item must meet the following criteria:

  • Condition: The handbag must be completely unused, undamaged, and in the exact same condition that you received it.

  • Packaging: The item must be returned in its original packaging with all tags, protective materials, accessories, and any promotional items included.

  • Exclusions: Items showing signs of wear, misuse, alteration, or damage caused after delivery are not eligible for a return or refund.

2. How to Initiate a Return

To start a return, please do not send your item back without contacting us first.

  1. Reach out to our Customer Support team at support@thewholesellers.shop.

  2. Provide your order number and the reason for the return.

  3. Our team will provide you with a Return Merchandise Authorization (RMA) and the appropriate return shipping address.

3. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

  • Customer Remorse (e.g., changed mind, wrong size ordered): You are responsible for paying your own return shipping costs. Original shipping charges are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

  • Store Error (e.g., damaged, defective, or incorrect item): We will cover all return shipping costs and original shipping charges.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

  • Email us at support@thewholesellers.shop with your order number.

  • Include clear photographs of the item, the specific defect/damage, and the original packaging.

  • Once our team verifies the issue, we will immediately arrange for a replacement or issue a full refund at no additional cost to you.

5. Refund Processing

Once your return is received at our facility, it will undergo a quality inspection.

  • Notification: We will notify you via email once we have received and inspected your item, informing you of the approval or rejection of your refund.

  • Issuance: If approved, your refund will be initiated immediately to your original method of payment.

  • Timeline: Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or credit card issuer's processing times. If you have not received your refund after this expected period, please contact your financial institution before reaching out to us.

Contact & Business Information

If you have any questions or require further assistance regarding your return, please reach out to us.

Customer Support & General Inquiries:

Business Entity Details: Thewholesellers is owned and operated by ECOM WHOLESELLERS LLC.

  • Physical / Operating Address: 810 NW 57th Street Unit #3 Fort Lauderdale, FL 33309 United States

  • Registered Business Address: 1220 AIRPORT FWY STG G BEDFORD, TX 76022 United States

(Note: Please ensure all returns are sent only to the address provided by our support team during the return authorization process.)